12.9 In line with the principles of data protection, Winfest undertakes to retain personal data of players only for as long as is necessary. Notwithstanding this the player acknowledges and agrees that his personal data may be retained and used by Winfest even after the deletion or closure of his Account, if this is required for administration purposes and/or for complying with legal obligation of safekeeping.
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3.9 In case of any complaint the player can address such complains to [email protected] Should player not be satisfied with how the complaint was resolved or handled the player may escalate directly to the Malta Gaming Authority by sending an e-mail to [email protected] For games regulated by the Government of Curaçao the player may submit his/her complaint to [email protected]

To ensure the best experience and hassle-free casino playing session at Weclub , we have made our customer support team available to all, 24 hours a day and seven days a week. Our in-house support team are not robots, but they are a group of skilled customer service representatives who know precisely how to help and assist you with anything related to Weclub. The fastest and most efficient way to reach us is by chatting with us on LiveChat, where you’ll get your answers any time of the day within seconds. You can also contact us via email, telephone, Facebook page, Twitter or WeChat; details are available on our Contact Us page.
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